---
title: "Run of Show, Incident Reporting and Show Day Messaging"
description: "Keep each stage on time and each team briefed, and your safety lead hears the moment something serious happens."
canonical: "https://www.ticketfairy.com/event-operating-system/show-day"
---

# Keep stages on time and respond to incidents fast

See what is on now and next, and how late each stage runs. Anyone on your team reports an incident, and your safety lead hears about serious ones at once.

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/registration)    ![Ticket Fairy Event Operating System: Show day](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png)

- Now and next for each stage
- Your safety lead alerted at once
- The right message to the right people

## Keep each stage running to time

On the day, your show callers see now and next against the event clock and call each cue. They mark each cue live and done, so you know when it really started and finished. Now and next then shows how late each stage is running, when the next acts will really go on and whether the day will finish after curfew. Before the day, Fai drafts a minute-by-minute run of show from your schedule and flags gaps and clashes. You lock it and name who calls each stage.

- **Run of show**: drafted by Fai and locked by you
- **Show callers**: a named caller for each stage
- **Now and next**: cues, late stages and real start times

    ![Ticket Fairy Event Operating System: Keep each stage running to time](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--run-of-show.png)

## Tell your safety lead the moment something serious happens

Anyone on your team can report an incident from their phone. They say what happened, where and how serious it is, and pick the place on your site map. Your safety lead hears about serious incidents at once.

- **Incident reports**: what happened, where and how serious
- **Safety lead alerts**: for serious incidents
- **Risk register**: drafted by Fai, with an owner and a review date for each risk

    ![Ticket Fairy Event Operating System: Tell your safety lead the moment something serious happens](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png)

## Message exactly the people who need to know

Email or text a team, one day's shifts, your volunteers, performers' teams, traders, press, sponsors or the people who answered a form. Start from a show-day template or a draft from Fai, and see exactly who will receive it. Send it now or schedule it, then see who opened it.

- **Who gets it**: see each person before you send
- **Scheduled messages**: send now or at a time you choose
- **Delivery**: who was sent the message and who opened it

    ![Ticket Fairy Event Operating System: Message exactly the people who need to know](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--message-people.png)

## Keep backstage teams on time without the radio

Put now and next on any TV backstage or at the side of a stage from a private link. Your crew sees the act on now, the time left, the act next and how late each stage runs, and the TV updates itself from your run of show. Give your production team a calendar link, and each cue appears in their own calendar app and moves when the running order does.

- **Backstage screens**: now and next on any TV, with no sign-in
- **Run of show calendar**: each cue in Google, Apple or Outlook calendars
- **Whole stay**: each act's travel, hotel and calls, with what changed

    ![Ticket Fairy Event Operating System: Keep backstage teams on time without the radio](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--backstage-screen.png)       [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration)

## Go Deeper Into Show Day

See how your team does each job in the dashboard, set it up step by step and get answers to your questions.

- ### [Run of show](https://www.ticketfairy.com/event-operating-system/show-day/run-of-show-and-show-calling)

  Start the run of show from Fai's draft and fix clashes and late finishes before show day. Call cues live, catch a late stage up in one step, and give each team its day sheet, backstage TV and calendar.
- ### [Messages & incidents](https://www.ticketfairy.com/event-operating-system/show-day/team-messages-and-incidents)

  Email or text the crew, volunteers and outside teams who need to know and see who got it, send your lists on a schedule, and log each incident with your safety lead alerted at once.

## See It in Your Dashboard

- ![Ticket Fairy dialog with Fai's draft run of show for a festival Sunday, with doors, a soundcheck and sets](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--draft-with-fai.png) Start each day's run of show from Fai's draft and adjust it before you lock it.
- ![Ticket Fairy day sheet for a security team, with its cues, arrivals, team and key contacts](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--day-sheets.png) Give each team a day sheet with its cues, arrivals and key contacts.
- ![Ticket Fairy message panel showing who a gate change reached, who opened it and who it did not reach](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--delivery.png) See who received each message, who opened it and who did not receive it.

## Deal with whatever comes up on show day

- ### Run of show

  Plan each stage and day minute by minute. Fai drafts it and you lock it.
- ### Running-order checks

  See clashes, short changeovers, late flights and sets past curfew before the day, each with a fix from Fai.
- ### Day sheets

  Give each team, performer or stage its own day sheet, printed or shared by a link your team can open without an account.
- ### Now and next

  See now and next, cues, how late each stage is running and open incidents together.
- ### Desks

  Open the hand-out, meal, kit, staff gate, vehicle gate and registration desks from one Desks section.
- ### Incidents

  Report what happened and where, and alert your safety lead to serious incidents.
- ### Risk register

  Start from Fai's draft and give each risk an owner, a review date and a status.
- ### Lost property

  Log found items with a photo, take lost-item reports from a public page and hand items back to their owners. Fai suggests likely matches.
- ### Messages

  Email or text any team, with templates, a preview of who gets it, scheduling and delivery.
- ### Backstage screens

  Show now and next and how late each stage runs on a TV, from a link you can stop at any time.
- ### Run of show calendar

  Put each cue in your team's own calendar app, and it stays up to date.

## Plan your run of show and run show day, step by step

- [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it)
- [Check your running order for clashes before show day](https://www.ticketfairy.com/guides/check-your-running-order-for-clashes-before-show-day)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day)
- [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event)
- [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event)
- [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event)
- [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/guides/show-now-and-next-on-backstage-screens)
- [Add your run of show to your team's calendars](https://www.ticketfairy.com/guides/add-your-run-of-show-to-your-teams-calendars)
- [Show each act their whole stay and what changed](https://www.ticketfairy.com/guides/show-each-act-their-whole-stay-and-what-changed)

## Questions About Show Day

### Show day

#### Can I text my teams?

Yes. You can send each message to up to 2,000 people, and you see exactly who will receive it before you send.

#### Who can see incident details?

Only your safety team can see sensitive details. Each time someone opens a full report, Ticket Fairy records who opened it.

#### Does a late stage change the planned times?

No. The planned times change only when someone on your team moves the rest of the day. Until then, Now and next and shared day sheets show the delay.

#### Does my team need an account to open a day sheet?

No. Share a day sheet by link and each person opens it on their phone, or print it.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)