Keep your site safe and every team responding fast

Run your site from one live control log your teams share. See which pass holders are in each zone, and see official weather warnings for your venue.

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Ticket Fairy Event Operating System: Control & safety
  • One live log for your whole site
  • Each zone's pass holders named, with entry times
  • Every barrier, inspection and permit signed off

Run your whole site from one live control log

Your control room, your safety lead and each of your teams report into one live log. Each entry shows its team, its zone, a pin on your site plan, how serious it is and everything that has happened since. Assign it, escalate it and close it, and send it to the team for that zone on its radio channel. Put the log on a TV in your control cabin from a private link, with no sign-in.

  • Control log: report, assign, escalate and close
  • Dispatch by zone: to the right team on its radio channel
  • Control room link: the live log on any TV, with no sign-in

Know who is backstage and in each restricted zone

Your gate staff scan crew, artists, traders, volunteers, press and guests in and out of each zone. See who is inside each zone right now, with the time each person went in. When you need to clear a structure or run an evacuation, your team works from a list of names.

  • Who is in each zone: pass holders inside, with the time each went in
  • Musters and evacuations: a named list for your safety lead
  • Restricted areas: passes refused outside their zones, days and hours

See weather warnings in time to act on them

See your venue's forecast for the week ahead, with any official weather warning and the hours it covers. Months ahead, see what your dates are usually like. For an outdoor event, Fai drafts a severe weather risk with suggested actions, such as wind limits for stages agreed with your suppliers. When a warning comes, text the Weather hold message to your stewards.

  • Official warnings: the hours they cover and who issued them
  • Severe weather risk: drafted by Fai, with suggested actions
  • Venue forecast: the week ahead, and your dates' usual weather

Look after each patient with a private medical log

Your medical and welfare teams record each patient's triage, treatment and outcome, linked to the incident they came from. Only your medical team and the event's owners and admins see the details. Everyone else sees counts with no names. Each time a team member opens a record, Ticket Fairy records who opened it.

  • Medical and welfare log: triage, treatment and outcome for each patient
  • Linked to incidents: each patient beside the incident they came from
  • Counts with no names: for reports and the rest of your team

Get barriers, structures and permits signed off on time

Draw your fence and barrier lines on your site plan and work through each build checklist. Run timed inspections that are signed off and kept with their history. Follow each permit from application to inspection, with its authority, such as licensing, fire, police, highways or health. Each permit keeps its conditions, due dates, the documents you sent and the inspections booked and passed.

  • Barrier lines: on your site plan, with build checklists
  • Timed inspections: signed off, with the full history
  • Permit tracker: conditions, due dates, documents and inspections for each authority
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Go Deeper Into Event Control and Safety

See how your team does each job in the dashboard, set it up step by step and get answers to your questions.

  • Control room

    Run your site from one live control log and send each job to the right team and channel. See which pass holders are in each zone and when each went in. Keep a private medical and welfare log.

  • Weather & risk

    See your venue's forecast, official weather warnings and what your date is usually like, months before a forecast exists. Fai drafts a risk register, and your team keeps it current.

  • Permits & barriers

    Follow each permit by authority with its conditions, due dates, documents and inspections. Draw, build, inspect and sign off each fence and barrier line, with its full history.

Run your control room, zones and safety paperwork

  • Control log

    Report, assign, escalate and close each issue on site, with its team, zone, pin on the site plan, seriousness and full history.

  • Dispatch

    Send each entry to the team for its zone and radio channel, from the radio plan you already keep.

  • Control room link

    Show the live log on a TV or computer in your control cabin from a private link, with no sign-in.

  • Who is in each zone

    See which crew, artists, traders, volunteers, press and guests are inside each zone now, with the time each went in.

  • Musters and restricted areas

    Refuse passes outside their zones, days and hours, and account for each pass holder by name in an evacuation.

  • Weather hold message

    Text or email your stewards, volunteers and traders when a warning comes, and send All clear when it passes.

  • Weather at your venue

    See your venue's forecast for the week ahead with official weather alerts, and what your dates are usually like.

  • Medical and welfare log

    Record each patient's triage, treatment and outcome, linked to their incident, with counts and no names for everyone else.

  • Barriers and inspections

    Draw fence and barrier lines on your site plan, follow build checklists and sign off timed inspections.

  • Permit tracker

    Keep each permit with its authority, conditions, due dates, documents sent and inspections booked and passed.

  • Incidents and risks

    Let any team member report an incident from their phone, and keep a risk register drafted by Fai.

    Learn more about Show day

  • Private map links

    Share the live site map with the emergency services, with the fire lanes, exits and first aid they need.

    Learn more about Site & logistics

Set up your control log, zones and permits

Questions About Event Control and Safety

Control & safety

People with the Medical role on your event, and the event's owners and admins. Everyone else sees counts with no names. Ticket Fairy records each time a team member opens a record.

You choose for each event, and you can keep them permanently. When a patient asks for their details to be removed, their personal details are removed and the counts stay.

From the passes your gate staff scan in and out at your gates and zone entrances, such as crew, artist, trader, volunteer, press and guest passes. Audience tickets scanned at check-in are not part of these counts.

No. Fai suggests the type and seriousness of each report and drafts emails for your approval, and a person on your team decides.

From the forecast and the official weather alerts for the area around your venue. Your event needs a venue, so an online event has no weather.

No. Open the private link on a TV or computer in your control cabin.

Any permit from any authority, such as licensing, fire, police, highways or health. Each one keeps its conditions, due dates, the documents you sent and the inspections booked and passed.

Ticket Fairy in full: event ticketing system, with the features, pricing and support behind this page.

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The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners.